Privacy Policy

1. General Information

This privacy policy describes how santehnikissalaspils.lv ("we", "our") collects, uses, and protects your personal data when you use our website and services. We are committed to protecting your privacy in accordance with the European Union's General Data Protection Regulation (GDPR).

2. What Data Do We Collect?

We may collect and process the following personal data:

• Contact information: name, phone number that you provide when filling out the application form
• Service information: address, district, problem description, urgency level
• Technical data: IP address, browser type, visit time (anonymized analytics data)

3. How Do We Use Your Data?

We use your personal data for the following purposes:

• To contact you and provide the requested plumbing services
• To organize visits and coordinate work
• To improve our website functionality and user experience

4. Legal Basis for Data Processing

We process your personal data based on your consent (GDPR Article 6(1)(a)), which you provide when submitting the application form. You have the right to withdraw your consent at any time.

5. Data Retention Period

We store your personal data only as long as necessary to provide the service and fulfill legal requirements. Typically, contact information is stored for no longer than 2 years after the last service was provided.

6. Your Rights

Under GDPR, you have the following rights:

• Right of access: you can request information about what data we store about you
• Right to rectification: you can request correction of inaccurate data
• Right to erasure: you can request deletion of your data ("right to be forgotten")
• Right to object: you can object to the processing of your data in certain cases
• Right to data portability: you can receive your data in a structured, machine-readable format

7. Data Security

We use appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure, or destruction. Our website uses SSL/TLS encryption to ensure secure data transmission.

8. Cookies

Our website uses a minimal number of cookies to ensure website functionality and anonymous visit analysis. We use a privacy-friendly analytics solution that does not use personal data and does not require consent under GDPR.

9. Third-Party Services

We may use third-party services for form processing and analytics. These services process data in accordance with their own privacy policies and GDPR requirements.

10. Changes to Privacy Policy

We may periodically update this privacy policy. Significant changes will be communicated by publishing the new policy on our website with an updated date.

11. Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us using the application form on our website.